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Terms & Conditions

1. About the Products
All product photos used are only for reference only. There may be difference in the colour of the item between the photo taken & the actual product due to photography lighting.

The actual weight of the product may differ about 100g+-. All our fresh food items are stocked up daily.

2. After Sales

No Return/Refund for perishable food items

There is no refund or return for all fresh or perishables food items that include Meat, Seafood, vegetables and fruits.

Damage/Shortage of Non-perishable food item

We recommend you to check on the delivered items once you have received it. If there is any shortages or seriously damages, please do take a photo of the order (with the packaging, fruits, and the recipes) and contact our customer service to assist you within 24hours. We will not deal with any request for the order that had exceeded 24hours.

Submit a Review Process within 24 hours upon receiving the item (Non-perishable)
1. Take a photo which shown the damaged item with the order ID
2. Contact our customers’ service within 24hrs at
our customer representative will be contacting you with regards to the issue you have raised.

If there is any damaged item such as dried goods upon receiving, please do contact our customers’ service to feedback about it and refund will be possessed once we had done the agreement.

Refund Calculation for Damage of Non-perishable food item
Totally Price x Percentage of the Damage Item (Non-perishable)

Refund will be made to your banking account within 3 working days from the day the request is approved.

3. Delivery Issue
$18 delivery under $300
Free delivery above $300

- Additional delivery fee of $18 will be charged for unsuccessful delivery.

Our Delivery Time will be between 12pm to 9pm (Daily)

Cut off order's timing for next day delivery is 11pm.

For wrong address information given, or unable to contact the receiver or any last minute’s changes of the delivery dates, we will have to charge additional delivery fee.

And also for the delay of the delivery from the request the customer that causes the spoilage, there will be no be return/refund policy given. Thanks for your understanding.

*Note: During the transportation of the fruits, there might be instance that the fruit may get bump injury. If it is considered a bump injury, which does not affect consumption, it will not be consider in the Damage/Shortage policy.

4. Cancellation/Rejection of orders
We do not accept any orders delivery rejection or cancellation due to the reasons:
- Delivery speed
- Change of Mind
- Freshness of the received item
- Personal Taste preference
- The looks of the item

For any damaged products for non-perishable item, please refer to Damage/Shortage of item policy.

5. Can I stack discount codes for my order? 
    For example: Current special items on promotion and I need to add in my redeemed Gameball discount code.

Apologies, we only accept 1 discount code per transaction. Special items are being already tagged to 1 discount code.

You can use your Gameball redeemed discount code on non-special promotional items.
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